FAQ
- FAQ
- Other
Other
Can I return an item that I have bought?
We understand that sometimes the gift purchased for whatever reason is not right, so if you are not happy with the product received and would like to return the item, you can do so within 14 days of delivery, either for a refund or replacement, providing the hamper is unopened and in the original condition. If the hamper contains bespoke items or fresh products like cheese etc, unfortunately this cannot be returned.
To return an item, contact customer services on the link below or for more information please see our terms and conditions.
I did not receive an order confirmation email after ordering.
A confirmation will be sent to your email after the order has been processed. Please allow 5 – 10 minutes for this to reach your inbox. If you still have not received an email after this time, we recommend checking your junk/spam folder.
I received a hamper that had different items to the items in the picture on the website.
At hampers.com, we always endeavour to provide the best, high-quality products within our hampers. However, from time to time, due to stock issues, we may have to substitute some of our items. We will always substitute items of equal or greater value. You can read out terms and conditions regarding substitutions on the link below!
Can I add/change a product in a hamper?
Unfortunately, we are unable to make any modifications to our hampers. All items are carefully packed to prevent movement during transit, ensuring a well-presented hamper upon arrival. We sincerely apologise for any inconvenience this may cause.
Contact support
Our customer care team are here to help with any query you may have before, during and after purchase.
When your order has been picked, packed and despatched, you will receive an email with your order tracking details so you can monitor your hampers movements with the couriers every step of the way.
If you have any trouble locating your dispatch email, please check your junk/spam just to be sure!
Our usual office hours:
Monday - Friday, 9am - 5pm GMT
Saturday 9am - 1pm GMT
Please note Bank holidays may change our opening hours and delivery days.
If you require further assistance, please feel free to email us at [email protected] or use our Livechat within our opening hours to speak to one of our advisors in the customer care team.
You can find the Livechat widget at the bottom right of the website page.
Outside of office hours, please email us at [email protected]
Alternatively, we are available on our phone lines during our office hours, our number is 01235 833732.
